Privacy & Cookie Policy

Last updated: 4 November 2026

Who we are

Cevano IT Solutions ("Cevano", "we", "us") provides IT support, Microsoft 365 and data analytics services to small businesses and individuals. This policy explains how we handle personal data collected through this website and in the course of providing our services.

Registered company details: Cevano IT Solutions, company number 17428300. Registered office: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA.

Cevano IT Solutions is registered with the Information Commissioner's Office (ICO) as a data controller. ICO registration number: ZC270728.

Data we collect

When you use our contact form or email us directly, we collect the information you choose to provide, which may include your name, company name, email address, phone number, and the details of your enquiry. We do not ask for more information than we need to respond to you.

How we use your data

• To respond to enquiries submitted through the contact form or by email
• To provide, manage and administer any services you engage us for
• To meet our legal and accounting obligations

We do not sell your personal data, and we do not use it for unrelated marketing without your consent.

Legal basis for processing

We process contact form and enquiry data on the basis of your consent and our legitimate interest in responding to enquiries about our services. Where we provide services to you, we process data as necessary to perform that contract.

How long we keep your data

We keep enquiry and client data for as long as reasonably necessary to respond to you, provide our services, and meet any legal or accounting requirements, after which it is deleted or anonymised.

Cookies

This website uses essential browser storage and, only if you agree, Google Analytics cookies. We do not use advertising cookies.

• Essential storage — needed for the website to work as you expect: cevano-theme remembers your dark/light theme, and cevano-analytics-consent remembers your cookie choice for 12 months. These are kept in your browser and are not shared with third parties.
• Analytics cookies (optional) — _ga and _ga_N0N6N3TM8P, set by Google Analytics, kept for up to 13 months. They are only set after you click "Accept analytics". They help us understand which pages are visited and how people find the site.

You can change your choice at any time using "Cookie settings" at the bottom of every page. If you reject analytics, Google Analytics is switched off and its cookies are deleted. You can also delete cookies through your browser settings.

Google Analytics

If you accept analytics cookies, we use Google Analytics 4, provided by Google Ireland Limited, which acts as our data processor. It collects information such as the pages you visit, how long you stay, the type of device and browser you use, and your approximate location (city or country). Google Analytics 4 does not log or store IP addresses. We have turned off Google signals and advertising features, so this data is not used to show you ads. Analytics data is kept for 14 months and then deleted.

Our legal basis is your consent. Google may process this data in the United States; such transfers are covered by the UK–US data bridge or the UK International Data Transfer Addendum.

Sharing your data

We do not sell your personal data, and we only share it with the specific service providers needed to run this website and respond to your enquiry:

• Cloudflare — hosts this website and processes web traffic (including standard technical data such as IP addresses) as part of delivering the site and protecting it from abuse. Cloudflare acts as our infrastructure provider.
• Resend — the transactional email service used to deliver contact form submissions to our inbox. When you submit the contact form, your name, email address, and message pass through Resend in order to reach us.
• Microsoft 365 / Exchange Online — our business email is hosted with Microsoft 365. Enquiries sent through the contact form, or emailed to us directly, are ultimately received and stored in our Microsoft 365 mailbox.
• Google (Google Analytics) — only if you accept analytics cookies; see the Google Analytics section above.

We don't collect or store visitor IP addresses ourselves for contact form submissions. Cloudflare, as our hosting and security provider, processes standard connection data (such as IP addresses) as part of normal web infrastructure operation and abuse prevention — this is not something Cevano separately collects, stores, or has direct access to beyond aggregate, anonymised traffic statistics.

We otherwise only share data where required by law.

Your rights

Under UK data protection law, you have the right to ask what personal data we hold about you, to request corrections, to ask us to delete it, and to object to certain uses. To exercise any of these rights, contact us at enquiries@cevano.co.uk.

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your data has been mishandled: ico.org.uk.

Contact us

If you have questions about this policy or how your data is handled, email enquiries@cevano.co.uk.